PAPERS & NOTES

Papers & Notes

Working papers from an active research program. Findings first; opinions labeled; dates on everything.

WORKING PAPER · FLAGSHIP
The Implementation Gap: Why AI Tools Stall After the DemoOn training, onboarding, and the distance between a promising demo and daily use. The paper the program's first year of case studies was built to write.
LINE OF INQUIRY
OnboardingHow long until a non-technical team member is productive with AI — and what shortens that curve?
LINE OF INQUIRY
WorkflowsWhich marketing tasks hold up under AI assistance — and which quietly degrade?
LINE OF INQUIRY
SystemsWhat documentation turns a one-off AI win into a process a team can repeat?

Papers are published here as they are completed and shared from the director's LinkedIn. The evidence base for every paper is the Case Studies series.